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Computer Support Specialist

Earn an Associate in Specialized Technology Degree in Computer Technology - Computer Support Specialist

Length of Program

67 Weeks(60 weeks of classroom training; 7 weeks of semester breaks)-Day Program
135 Weeks(120 weeks of classroom training, 15 weeks of term breaks)-Evening Program
62 Credits
1575 Clock Hours
1 Clock Hour=55 Mins

Objective

Metropolitan Career Center/Computer Technology Institute's Computer Technology Program is designed to respond to the needs of business and industry by preparing students personally, professionally and technically for the challenges that now exist to maximize computer productivity and efficiency of use. The curriculum simulates in the classroom conditions that exist in industry and creates a learning environment that both teaches theory and provides hands-on experience.

The 60-week(Classroom training) Day Program proceeeds in four semesters. The first three semesters will span 45 weeks and focus on the acquisition of technical, academic, communication, and professional development skills. Time will be divided between technical and non-technical subjects, with growing emphasis on the technical in the third semester. The fourth semester, which will last 15 weeks, will be individualized and include an externship or co-op, giving students hands-on work experience and the first step toward full time employment in the computer field.

The 120-week(classroom training)Evening Program proceeds in eight terms. The first seven terms wil span 105 weeks and focus on the acquisition of technical, academic, communication, and professional development skills. Time will be divided between technical and non-technical subjects, with growing emphasis on the technical in the seventh term. The eighth term, which will last 15 weeks, will be individualized and include an externship or co-op, giving students hands-on work experience and the first step toward full time employment in the computer field.

Course Sequence

Semester 1(Day)
Terms 1 & 2(Eve)

CTEC 101-Introduction to PC Technology Fundamentals(90 lab hours, 3 credits)
This course provides the student with an introduction to the computer system. The student will learn of the evolution of the computer, and the care and selection of computers. Students will identify computer hardware components, understand computer software concepts, the business use of and need for computer networking, and use Windows-based software applications.
CTEC 102-Microcomputer Applications(120 lab hours, 4 credits)
This course is a continuation of the concepts and hands-on exposure to software application packages introduced in the Introduction to PC Technology Fundamentals course. This course provides an overview of microcomputer applications including a brief introduction to computer concepts, Microsoft Windows Vista, The Microsoft Office 2007 Suite, creating web pages, and integration of the applications.
ENGL 101-Basic Compositition(45 lecture hours, 3 credits)
This course will focus on writing and reading skills. The development and reinforcement of fundamental writing skills, including the writing process, will be emphasized. Reviewed in this course will be choice of words, writing sentences and paragraphs, and planning for writing. Students will also develop reading comprehension skills, stressing recall of details and drawing conclusions.
PSYC 101-Personal Development(30 lecture hours, 2 credits)
This course will focus on personal development and employability skills. Topics to be covered include self-awareness, substance abuse, relationships, stress management, money management and work habits. Through the course, students will develop the personal and professional skills they need to suceessfully manage their lives and pursue gainful employment.
Math 101-Technical Mathematics(30 lecture hours & 30 lab hours, 3 credits)
Students will be introduced to some of the basic concepts off math and learn to make reasonable judgments when planning and dealing with calcualtions. It will build the students' speed, accuracy, and confidence in performing computational tasks common in business and industry, and strengthen skills in handling common math problems.

345 total hours(105 lecture hours & 240 lab hours) & 15 credits

Semester 2(Day)
Terms 3 & 4(Eve)

ELCT 101-Fundamentals of Electronics(30 lecture hours & 60 lab hours, 4 hours)
This course provides the student with an introduction to the theory and application of electronics. Students will identify the electric components comprising the computer hardware and cover such topics as Ohms law, basic circuits, transistors, amplifiers, and power supplies.
CTEC 122-Microcomputer Operating Systems(15 lecture hours & 60 lab hours, 3 credits)
This course is designed to introduce students to a variety of operating systems, including Windows, OS/2, DOS, Novell, and Unix. In addition, such concepts as software installation, disk compression, hardware and software configuration will be explored. Students will also gain experence in troubleshooting common operating system problems.
CTEC 155-Introduction to Visual Basic(15 lecture hours & 90 lab hours, 4 credits)
This course is designed to introduce Microsoft Visual Basic to begin creating professional applications for the Microsoft .NET platform by unleashing all the power of the .NET-ready version of Visual Basic. Learn core programming skills by selecting just the chapters you need-with code, optmization tips, advice, and samples straight from the experts. Upgrade your Visual Basic applications quickly using "Upgrade Notes" sidebars, a special upgrading index, and practical advice about the Visual Basic .NET Upgrade Wizard.
CTEC 143-The Internet and Web Page Design(15 lecture hours & 30 lab hours, 2 credits)
This course provides the student with introductory instruction on the design of web pages and techniques for browsing the Internet. Students will design web pages using HTML and use Internet Explorer. Students will also learn how to communicate over the Internet using the e-mail programs, download, and upload software.
ENGL 103-Oral Communication(45 lecture hours, 3 credits)
This course will develop students' listening and speaking skills. Basic interpersonal(verbal and non-verbal) communication skills will be emphasized, including delivery of message, word usage, listening skills, information gathering skills, and problem solving techniques.

360 total hours(120 lecture hours & 240 lab hours) & 16 credits

Semester 3(Day)
Terms 5 & 6(Eve)

CTEC 103-Database Management with SQL Server(120 lab hours, 4 credits)
Database Management with SQL Server will introduce you to the roles of a Database Administrator and the importance of databases from a business and a technological viewpoint. This course emphasizes database design concepts and techniques and daily operations of a DBA. Topics include managing and creating databases using SQL Server, T-SQL, managing security, backup and recovery, and data replication. Prerequisites: CTEC 102-Microcomputer Applications, MATH 101-Technical Mathematics & CTEC 155-Introduction to Visual Basic
CTEC 133-Data Communications and Local Area Networks(120 lab hours, 4 credits)
This couse will introduce students to troubleshooting and diagnostics as well as end user support skills necessary to facilitate proper help desk functionality. Students will successfully troubleshoot network amd desktop environments with Microsoft applications(Word, Excel, Outlook, PowerPoint, and Access) running on the Microsoft Windows operating system in a network environment.
ENGL 104-Business Communication(45 lecture hours, 3 credits)
This course is designed to strength students' mastery of oral and written skills. Students will refine communication skills learned previously and integrate them into simulated business and industry situations. Students will learn how to research data, wirte and ask appropriate questions, document relevant data and follow directions.
CTEC 134-Networking Technologies(15 lecture hours & 90 lab hours, 4 credits)
This course continues the topics developed in the Data communications course. Additional specifics on NetWare and LAN's will be given. There will be a review of the certification process for MCSA, MCDST, and CNA. Case studies will include designing a network for various typical situations. Students will prepare written proposals detailing network design, capacity, cost, vendors, and advantages. Students will work with NetWare and Windows NT and will perform installation and troubleshooting functions in the lab.

390 total hours(60 lecture hours and 330 lab hours) & 15 Credits

Semester 4(Day)
Terms 7 & 8(Eve)

CTEC 124-Enhanced PC Technology(90 lab hours, 3 credits)
This course is designed to give the student an understanding of basic computer troubleshooting methods, repair procedures, preventive maintenance and hands-on experience in disassembly and assembly of the personal computer. Common system limitations and associated faults will be discussed. Emphasis will be placed on fault isolation and the use of hardware diagnostic tools such as break-out boxes. Extensive attention to hard disk maintenance, repair, and recovery will be given.
CTEC 200-Routers and Routing(15 lecture hours & 60 lab hours, 3 credits)
This course is designed to give the student an understanding of basic routers, switches and accesses servers configuration and troubleshooting methods. Various configurable components of the Linux operating system and how to manipulate them will be discussed, as well as how to apply such configurations to Cisco routers. It will extend the student's understanding of network management software designed to interconnect LANs and WANs. Extensive presentation of TCP/IP and IP addressing will be given.
CTEC 175-Network Operations and Emerging Technologies(30 lecture hours & 30 lab hours, 3 credits)
This course is designed to provide the student with a format for independent study in a technical area of their choice, which can include network security, operational/organizational security, computer forensics, and preparation for the A+ and NET+ certifications. Case studies will illustrate typical hardware scenarios.
BUSN 105-Organizational Behavior/Professional Development(30 lecture hours & 30 lab hours, 3 credits)
This course will help students to increase self-awareness and self-confidence with emphasis on developing behaviors and attitudes needed to succeed in a corporate environment. This is a project-based course that prepares students for externship through resume building and interviewing preparation. Students will apply professional skills gained throughout the program in a work environment. Skills that will be stressed include determining management style, structure of the organization, formal and informal communications, mentoring, plans for career advancement and developing skills for working with diversity and in a group framework.
CTEC 195-Externship/Co-Op(195 hours, 4 credits)
This component of training is desinged to provide students with work experience in their speciality area of a study at a local business or organization. This will be the student's first step towards full-time employment. The Relationship Manager will monitor each student's progress during this phase of training.

480 total hours(75 lecure hours, 210 lab hours & 195 externship/co-op hours, 16 credits)

Employment Opportunities

As a graduate of the Computer Support Specialist program, you will qualify for entry-level employment in the following areas:


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